Frequently asked questions
Everything you need to know about booking moving labor through Hire Moving Labor.
- What is Hire Moving Labor?
- Hire Moving Labor is a marketplace that connects customers with independent moving companies. We don't perform moves ourselves — every listing is a separate business you deal with directly once your booking is accepted.
- Do the companies bring a truck?
- No. This is a labor-only marketplace. Companies provide the crew, dollies, and straps for loading, unloading, or packing. You supply the truck, trailer, or moving container.
- How does pricing work?
- Each company sets its own hourly rate, crew size, and minimum number of hours. Optional specialty services, like piano or safe moving, may add a flat fee, an hourly add-on, or require a custom quote. You see the full estimate before you submit a request.
- When am I charged?
- The full estimated amount is authorized on your card when you submit a booking request, but you are only actually charged once the company accepts. If the company declines, the authorization is released and you pay nothing.
- What happens if a company declines or doesn't respond?
- Companies have 24 hours to respond to a request. If a company declines, or doesn't respond within that window, your card authorization is released automatically and you're free to request another company.
- How do I cancel a booking?
- Cancelling before a company accepts is free — your authorization is simply released. After a company has accepted, you'll need to submit a cancellation request. If it's approved, a 15% cancellation fee applies to cover the crew time the company held for you.
- When is the company paid?
- Companies are never paid directly by the customer. Once the customer confirms the job is complete, Hire Moving Labor typically releases the provider's payout to their connected Stripe account within 1–3 business days, retaining its platform amounts. After the payout is released, the time it takes to reach the company's bank account depends on Stripe, their payout schedule, and their bank's processing time.
- Can I leave a review?
- Yes. After a completed job, you can rate the company on communication, professionalism, and quality of work, plus leave a written review and photos to help future customers.
- What if something goes wrong during my move?
- You can report an issue or open a dispute from your dashboard. Our team reviews the details, including any messages and photos, and works with you and the company toward a resolution.
- What areas do you serve?
- Hire Moving Labor is expanding across the United States as independent moving companies join the marketplace. Enter the address where you need service and we'll show providers whose coverage area includes that location.