Privacy Policy

Hire Moving Labor operates an online marketplace that connects customers with independent moving service providers. This policy explains what information we collect, how we use it, and the choices you have. Questions? Email support@hiremovinglabor.com.

Information we collect

• Account details: name, email address, phone number, and password credentials.
• Booking information: service type, move date and arrival window, crew size and estimated hours, pickup and drop-off addresses, property details, and job notes.
• Provider application information: business name and description, contact details, service coverage area, pricing, insurance and license documentation, and identity verification documents.
• Messages and reviews you submit through the platform, and support requests or complaints you open.
• Payment information: card payments are processed securely by Stripe. We do not store full card numbers on our systems. We retain limited payment records such as amounts, status, and Stripe reference identifiers.
• Basic technical information generated when you use the site, such as log and security data.

How we use information

• To operate the marketplace: matching requests to providers, managing bookings, and processing payments and payouts.
• To send transactional email notifications about your account, bookings, and payouts.
• To send transactional SMS notifications if — and only if — you have opted in to text messages.
• To provide customer support and resolve complaints or disputes.
• To maintain account security, prevent fraud and misuse, and meet legal obligations.

SMS notifications

SMS enrollment is optional and is never required to book a move or to apply as a provider. When you check the SMS consent box on the booking form or provider application, we record your phone number, whether you opted in, the wording you agreed to, the form it was collected from, and the date and time.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information will only be used as necessary to provide the transactional messaging and related services you requested, subject to applicable law. Messages we send are transactional only — booking requests, confirmations, provider updates, reminders, completion updates, and payout-related notices. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time or HELP for help.

Service providers and vendors

We share information with vendors only as needed to run the marketplace: Stripe for payment processing and provider payouts, our hosting and database provider, Google Maps Platform for address lookup and distance calculations, and our email delivery provider. When you book a job and a provider accepts it, we share the contact and address details required to complete that job with that provider. We do not sell your personal information.

Data retention

We keep account, booking, payment, and consent records for as long as your account is active and afterwards as needed for accounting, dispute resolution, fraud prevention, and legal or regulatory requirements. Consent records are retained as proof of opt-in and opt-out.

Your choices and rights

• You may opt out of SMS at any time by replying STOP or by contacting support.
• Transactional email about your bookings and payouts is part of the service; if you no longer want it, you can close your account.
• You may request access to, correction of, or deletion of your personal information by emailing support@hiremovinglabor.com. Some records must be retained where required by law.

Children

Hire Moving Labor is not directed to children and is intended for users 18 or older.

Changes and contact

We may update this policy from time to time and will change the date above when we do. Contact us at support@hiremovinglabor.com.